Help center
Answers, without
a ticket number.
The questions our care team actually gets, grouped by where you are in the process. If yours is not here, a human replies within a few hours.
Booking & appointments
Choosing a slot, changing it, and what to bring.
Results & reports
Timing, how to read them, and what happens if something is off.
Panels & pricing
What each test covers and how the prices work.
Membership & billing
Plans, renewals, refunds and receipts.
Privacy & your data
Where your results live and who can see them.
Retreats & events
Places, what is included and how refunds work.
Booking & appointments
How do I book a draw?
Pick a panel, choose a partner site near you and select a slot. Most sites have same-day or next-morning availability, and the whole booking takes about a minute.
Can I reschedule or cancel?
Yes — free of charge up to 12 hours before your slot, from the link in your confirmation email. Two no-shows in a row incur a $25 fee.
What do I need to bring?
Photo ID and nothing else. You do not need to print anything; the site has your booking.
Do I need to fast?
Only for panels that include lipids or fasting insulin — the Full Body Panel and Heart & Metabolic. We tell you at booking, and again the day before.
Results & reports
When will my results arrive?
Most panels are read and returned within 48 hours of your draw. You get an email as soon as the physician’s note is ready.
Who reads my results?
A board-certified physician reviews every panel against optimal ranges — not only the lab’s broad reference bands — before anything reaches you.
What if something looks wrong?
Your report says plainly what it is, how urgent it is, and what to do. Anything needing in-person care is flagged with the type of specialist to see.
Can I download or share my results?
Yes. Every report exports as a PDF with the raw lab values attached, which is the format your GP will expect.
Panels & pricing
Which panel should I choose?
Start from the question you want answered — energy, heart risk, hormones, thyroid, nutrients or sleep. If you want a baseline, the Full Body Panel covers all six systems.
Is the lab work charged separately?
No. The price you see includes the draw, the lab work, the physician’s read and the plan. There is no second invoice.
Can you use results from another lab?
Often, yes. Send them over and we will read them rather than repeat them, as long as they are recent and from an accredited lab.
Do you take insurance?
We do not bill insurance. Panels and memberships are HSA and FSA eligible, and we issue itemised receipts.
Membership & billing
What does membership include?
Two panels a year, monthly wellness plan updates, unlimited re-reads of past results and 15% off extra panels, from $49 a month.
How do I cancel?
One click in your account. You keep any panel you have already used and stop being billed from the next cycle.
Will my price change?
Your rate is held for twelve months from sign-up. Any change after that is announced a full cycle in advance.
Can two people share a plan?
Care+ covers two people with separate results and one shared advisor. Standard memberships are per person.
Privacy & your data
Who can see my results?
You, and the physician reviewing your panel. Nobody else inside Lubrix sees identifiable results without your explicit request.
Do you sell or share my data?
Never. We do not sell data, and we do not share it with insurers, employers or advertisers under any circumstances.
Can I delete my account?
Yes — export everything first if you want it, then delete from your account settings. Deletion removes identifiable records within 30 days.
Is my data used to train models?
Only in de-identified, aggregated form for reference ranges, and only if you leave that setting on. You can turn it off without losing anything.
Retreats & events
What is included in a retreat?
A panel on arrival, doctor-led workshops, all meals and accommodation for the dates listed, and your results read in person before you leave.
How do I reserve a place?
Enquire from the event page and we hold your place for 48 hours while we check the panel timing suits you.
What is the refund policy?
Full refund up to 30 days before the start date, then 50% up to 14 days. We transfer your place to another retreat at any point, once.
Do I need to be fit to attend?
No. Movement sessions are optional and scaled, and the walks have a slow group. Tell us about any limitation and we plan around it.
Still stuck? Ask a person
Our care team answers every message, usually within a few hours, Monday to Friday.
FAQ
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answered.
Everything you need to know about testing, results and your plan. Tap a question to open it.
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